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Important Delivery Information

These are the key things that you need to understand about
taking delivery of your order, if it is being shipped directly to
you by container:

You must take delivery of your container within a few days of the
goods being cleared by HM Customs and Excise. You will be

called by our freight forwarders to book in the delivery. Any delay
in taking your delivery will incur a storage charge to you by the

port authority.

You are allowed up to 3 hours to unload your containers, after such
time you will be charged a demurrage penalty of £40.00 per hour.
The following notes and guidelines, if followed, will enable you to
unload your container within the 3 hour limit.

You will need the following items to unload your container:
• BOLT CUTTERS - to break the security seal on the container

• FORK LIFT TRUCK - to remove the pallets from the container

• PALLET PUMP TRUCK - to move the pallets to the container
door for the fork lift to take them out

• SHARP KNIFE - to cut any tethering of the pallets or loose
loading

• GLOVES - to protect your hands from splinters or other sharp
edges

• A COUPLE OF STRONG HELPERS - to help remove the LOOSE LOADED ITEMS from the container (of which there may be a few)

VERY IMPORTANT
There may be some items loaded on top of the pallets.

These will need to be removed by hand before the pallets can
be moved.

Great care should be taken during this stage as some of the items may be heavy and pallets should not be removed until you are sure that they are cleared of loose loaded items.

 

Please check your delivery, sign the POD and fax to us at:
+44 (0) 1743 884 987 within 72 hours of delivery.

 

Under the terms and conditions, Darwin Supply Co. Ltd. accepts no responsibility for loss,
injury or damage whilst the container is being unloaded. See clause “Delivery”.